Extracting Latent Beliefs and using Epistemic Reasoning to Tailor a Chatbot

Extracting Latent Beliefs and using Epistemic Reasoning to Tailor a Chatbot

Amit Sangroya, C. Anantaram, Pratik Saini, Mrinal Rawat

Proceedings of the Twenty-Seventh International Joint Conference on Artificial Intelligence

During dialog with a customer for addressing his/her complaint the chatbot may pose questions or observations based on its underlying model. Sometimes the questions or observations posed may not be relevant given the nature of complaint and the current set of beliefs that the customer holds. In this paper we present a framework to build conversation system that addresses customer complaints in a meaningful manner using domain understanding, opinion analysis and epistemic reasoning. Extraction of latent beliefs assists in performing epistemic reasoning to maintain a meaningful conversation with the customer.
Keywords:
Natural Language Processing: Dialogue
Natural Language Processing: Natural Language Semantics
Natural Language Processing: Natural Language Processing
Knowledge Representation, Reasoning, and Logic: Reasoning about Knowlege and Belief